Knowledge Base
You have issues, we have answers.
Before contacting us for support, consult our knowledge base which compiles frequently asked questions and solutions to more complex problems.
FAQ for teachers
- Are there any limitations in the 30-day trial?
- Can I change the time and attendees for a scheduled meeting?
- Can I use Attendance Taker to track students that have used other resources (for eg. YouTube link, Website URL)?
- Can students fill-in their attendance after the meeting?
- Do students need to install Attendance Taker to sign their attendance?
- How does the add-on handle my PII data?
- How does the automatic attendance-taking process work?
- How do I generate an attendance report? Do I need to prepare a name list in advance?
- How do I unsubscribe from the ATC mailing list?
- I am using a managed Google Workspace (G Suite) account. Can I install the add-on?
- If my student leaves in the middle of class, how does the attendance work?
- What happens after the 30-day trial?
- What video conferencing software does the add-on support?
- Where do I find the generated attendance report?
- Why don't I see a report when I click the "Generate" button?
FAQ for students
- Can I sign the attendance for another person?
- Does the add-on store any PII data for attendance taking?
- Do I have access to my attendance record?
- Do I need to install Attendance Taker to sign my attendance?
- Why am I seeing an error message “Google doesn't recognize you” when I attempt to sign in to my Google account?
- Why do I get “Please ensure you login successfully...” error message?
- Why do I get the message “Sorry, the meeting has ended. Be early next time.”?
- Why do I need to login to my Google Account after I click on the meeting URL?