Take note that the Contact Views for Salesforce & JSM is only supported on platforms that are specified below.
The Connector supports all the browsers supported by Jira Cloud.
All Jira Cloud editions are supported: Jira Core, Jira Service Management, and Jira Software.
However, the features are only visible on Jira projects of "Service Project" type.
Only Salesforce Enterprise, Unlimited, Performance and Developer edition are supported. This covers both production and sandbox instances.
Salesforce Professional support is currently unconfirmed.