Installation and licensing

There are two methods of installation: installation via the UPM (Universal app Manager), or manual installation.

Installation via the UPM

  1. Go to the Find New apps section:
    Cog Icon  > apps
  2. Search for the app.
  3. Click on Install.
  4. Ensure the app is installed successfully.
  5. This step is no longer required with Create and Link version 5.0.4 and up.
    Download the createandlink-jspfiles-5.zip file for your version of JIRA and install it in the following directory:

    atlassian-jira/secure/custom/net/customware/jira/plugins/createandlink

    Create this directory if it doesn't already exist.
    Copy and paste the extracted custom directory into the  atlassian-jira/secure/ directory.

  6. Restart JIRA.


A note regarding upgrading from an older version

If you have the jsp files installed from Create and Link version 5.0.4 and under, you do not need to manually remove them. Simply uninstall the app and re-install with the latest version.

Manual installation

  1. Download the app from the ServiceRocket Marketplace.
  2. Go to the Cog Icon  > apps.
  3. Click on Upload app.
  4. Choose the app file ( .obr  or  .jar ) from the directory where you downloaded the app to.
  5. Click Upload.
  6. Ensure the app is installed successfully.
  7. This step is no longer required with Create and Link version 5.0.4 and up.
    Download the  createandlink-jspfiles-5.zip  file for your version of JIRA and install it in the following directory:

    atlassian-jira/secure/custom/net/customware/jira/plugins/createandlink

    Create this directory if it doesn't already exist.
    Copy and paste the extracted custom directory into the atlassian-jira/secure/ directory.

  8. Restart JIRA.


A note regarding upgrading from an older version

If you have the jsp files installed from Create and Link version 5.0.4 and under, you do not need to manually remove them. Simply uninstall the app and re-install with the latest version.

Licensing

This app requires a license purchased from ServiceRocket before it can be used. Once purchased the license is available from your profile.

Please refer to our Purchasing FAQ on how to obtain a license, specifically the Download section on how to download the license key.

To install the app license:

  1. Go to the appropriate app section in your JIRA Admin section:
    Cog Icon  > apps > ServiceRocket Plugins > License Details.
  2. Upload the generated license file by clicking Choose File.
  3. Click Install.
  4. Your license will now be displayed under Current License.