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Get Satisfaction for Atlassian JIRA provides extensive capabilities for integrating the JIRA issue and project tracking solution. With it you will be able to create issues as a result of topics that are submitted in your customer community, as well as track idea submissions and sync status updates from either system into the other.

Specifically, you can:

  • Create a new JIRA issue from a Get Satisfaction topic
  • Reply to a topic in Get Satisfaction from directly within JIRA
  • Automatically route new JIRA issues to the most appropriate JIRA project based on the product tagging in Get Satisfaction
  • Automatically update the status of the Get Satisfaction topic when the resolution status of the JIRA issue changes
  • View JIRA issue status from directly within Get Satisfaction
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