Search this space

Live demo

Want to see a live demo and learn what this Connector can do? Join our jam sessions!

Page tree

If you are looking for documentation for the new Salesforce & JIRA Cloud Connector, click here.

Skip to end of metadata
Go to start of metadata

This page will guide you through the process of installing Classic Connector for Salesforce & Jira.


There are two methods of installation:

  1. Installation using an Atlassian License (a license bought through the Atlassian Marketplace).
  2. Installation using a ServiceRocket License (a license bought directly from ServiceRocket).

    1. Log into your Jira instance as an admin.

    2. Go to the Cog Icon > Atlassian Marketplace.
      The Manage add-ons screen loads.

    3. Click Find new add-ons from the left-hand side of the page.

    4. Locate "Classic Connector for Salesforce & Jira" via search.
      The appropriate app version appears in the search results.

    5. Click Try free to begin a new trial or Buy now to purchase a license for Classic Connector for Salesforce & Jira.
      You're prompted to log into MyAtlassian. Salesforce & Jira Server Connector begins to download.

    6. Enter your information and click Generate license when redirected to MyAtlassian.

    7. Click Apply license.
      If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    STEP ONE: Install the add-on

    STEP TWO: Install the ServiceRocket License

    Switching Between Atlassian Licenses and ServiceRocket Licenses

    Switching from a ServiceRocket License to an Atlassian License

    Switching from an Atlassian License to a ServiceRocket License

    Frequently Asked Questions

    Why is my add-on installation taking a long time?

    What does Dual Licensing mean?

    I have questions about purchasing licenses.

    What if the Jira Instance can not access the Atlassian Marketplace?

    Before Proceeding with the Connector Setup

    There are a number of items you should consider when configuring the Connector. We offer 3 different types of functionality for linking Jira with Salesforce and you should consider which one best suits your needs before proceeding.

    The 3 different options are:

    For more information, read Before You Begin - A Quick Introduction of Features.

    What's Next?

    The next step would be:

    Page Contents

    Want help getting the Connector setup and configured in your environment? Let our team do the work.

    • No labels