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If you are looking for documentation for the new Salesforce & JIRA Cloud Connector, click here.

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A Salesforce object could be linked to multiple JIRA issues through a variety of ways:

Viewing Related JIRA Issues in a Object Page

To assist in keeping track of all these issues, a window in the Salesforce object page layout can be configured by a Salesforce administrator to display the linked issues. (Refer: Configuring the "Related Jira Issues" View with the Fetch Endpoint)

This window could be placed anywhere on an object page layout but looks similar to below:

The issues are links which can be clicked to open the issue up in JIRA. The link will open inside a new window.

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A Note Regarding Newer Browsers

There is an issue regarding newer browsers which may render the Related JIRA Issues panel blank.

If you encounter this problem, consult this Knowledge Base article: Related JIRA Issues May Appear Blank.

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