Security and Encryption
Create and Link
Parent Issue Summary
Connector for Box and Confluence
Connector for Google Drive and Confluence
Salesforce & Confluence Cloud Connector
Salesforce & Confluence Server Connector
Salesforce & Jira Cloud Connector
Salesforce & JIRA Server Connector
Salesforce & JIRA Service Desk Connector
Workplace by Facebook Connector for Jira
This Connector is no longer supported by ServiceRocket.
For any assistance, contact Zendesk support through http://support.zendesk.com or send an email to email@example.com.
Sharing tickets is the process by which Zendesk allows tickets to be shared with other help desks or applications. More details on sharing tickets can be found here at Zendesk.
In order for Zendesk to share tickets with JIRA the two steps below should be completed.
Zendesk creates new issues and synchronizes comments with JIRA using the same method that allows sharing of tickets between Zendesk accounts. You will be able to setup a ticket sharing agreement between Zendesk and your hosted or on-premise JIRA server. The steps to setup ticket sharing is detailed below -
Follow the steps below to Accept the sharing agreement in JIRA