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Installation


There are two methods of installation: installation via the UPM (Universal add-on Manager), or manual installation.

  1. Go to the Find New Add-ons section:
    Cog Icon  > Add-ons
  2. Search for the add-on.
  3. Click on Install.
  4. Ensure the add-on is installed successfully.
  5. This step is no longer required with Create and Link version 5.0.4 and up.
    Download the createandlink-jspfiles-5.zip file for your version of JIRA and install it in the following directory:

    atlassian-jira/secure/custom/net/customware/jira/plugins/createandlink

    Create this directory if it doesn't already exist.
    Copy and paste the extracted custom directory into the  atlassian-jira/secure/ directory.

  6. Restart JIRA.

 

A note regarding upgrading from an older version

If you have the jsp files installed from Create and Link version 5.0.4 and under, you do not need to manually remove them. Simply uninstall the add-on and re-install with the latest version.

  1. Download the add-on from the ServiceRocket Marketplace.
  2. Go to the Manage Add-ons section:
    Cog Icon  > Add-ons
  3. Click on Upload Add-on.
  4. Choose the add-on file ( .obr  or  .jar ) from the directory where you downloaded the add-on to.
  5. Click Upload.
  6. Ensure the add-on is installed successfully.
  7. This step is no longer required with Create and Link version 5.0.4 and up.
    Download the  createandlink-jspfiles-5.zip  file for your version of JIRA and install it in the following directory:

    atlassian-jira/secure/custom/net/customware/jira/plugins/createandlink

    Create this directory if it doesn't already exist.
    Copy and paste the extracted custom directory into the atlassian-jira/secure/ directory.

  8. Restart JIRA.

 

A note regarding upgrading from an older version

If you have the jsp files installed from Create and Link version 5.0.4 and under, you do not need to manually remove them. Simply uninstall the add-on and re-install with the latest version.


This add-on requires a license purchased from ServiceRocket before it can be used. Once purchased the license is available from your profile.

Please refer to our Purchasing FAQ on how to obtain a license, specifically the Download section on how to download the license key.

To install the add-on license:

  1. Go to the appropriate add-on section in your JIRA Admin section:
    Cog Icon  > Add-ons > ServiceRocket Plugins > License Details.
  2. Upload the generated license file by clicking Choose File.
  3. Click Install.
  4. Your license will now be displayed under Current License.
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Licensing Questions

If you have questions about our add-on licenses, consult our Purchasing FAQ page .

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