Security and Encryption
Create and Link
Parent Issue Summary
Connector for Box and Confluence
Connector for Google Drive and Confluence
Salesforce & Confluence Cloud Connector
Salesforce & Confluence Server Connector
Salesforce & Hipchat Connector
Salesforce & Jira Cloud Connector
Salesforce & JIRA Server Connector
Salesforce & JIRA Service Desk Connector
Workplace by Facebook Connector for JIRA
This section of the documentation provides general and miscellaneous support pages.
Get in touch via our Contact Us page or ask the helpful ServiceRocket user community for tips, ideas and solutions.
What to do when contacting us for help.
When contacting us with an issue, provide us with the following information:
To get your page's Storage Format content:
We will get back to you promptly and try to solve any issue that you are facing with our products.
You may also need to import similar content sent back by our support engineers. Install the Confluence Source Editor Plugin so you may be able to use the content we send back to you.
Whenever you report a support issue to ServiceRocket, the first thing to provide is the version number of the following items:
This information can be found here:
Providing us with a logfile will also be very useful.
The server log file atlassian-jira.log can be found in the following location: