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This page describes the security aspects of the Salesforce & JIRA Service Desk Connector.


  • The connector transfers data between JIRA Cloud and Salesforce using an intermediary server owned by ServiceRocket at, hosted on AWS EC2.
  • Only Salesforce objects configured by the JIRA administrator can be accessed by the connector.
  • The data you pull from Salesforce into JIRA is the only data that is accessed and transferred.


  • We take great pains to securely authenticate your connection to Salesforce.
  • We never store any Salesforce data on our servers.
  • We do not store your Salesforce credentials or your JIRA credentials anywhere.


ServiceRocket understands the importance of privacy. Please read our Privacy Policy for more information. 

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