Security and Encryption
Create and Link
Parent Issue Summary
Connector for Box and Confluence
Connector for Google Drive and Confluence
Salesforce & Confluence Cloud Connector
Salesforce & Confluence Server Connector
Salesforce & Jira Cloud Connector
Salesforce & JIRA Server Connector
Salesforce & JIRA Service Desk Connector
Workplace & Jira Connector
This page goes into detail about the features of the Salesforce & JIRA Service Desk Connector.
When an agent opens the JIRA Issue in Service Desk, they will see the customer's full contact details (as provided by Salesforce) in the right sidebar:
The email match is made automatically and on the fly between the JIRA Reporter field and Salesforce Contact.
The Salesforce Contact panel will only be visible in JIRA projects that are of "Service Desk" type.