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Get in touch via our Support Portal.
Whenever you report a support issue to ServiceRocket, the first thing to provide is the version number of the following items:
This information can be found here:
Some add-ons feature the ability to use APEX classes and triggers.
However we DO NOT support custom APEX codes, other than the ones we provide in the documentation.
Providing us with a logfile will also be very useful.
The server log file atlassian-jira.log can be found in the following location: