Skip to end of metadata
Go to start of metadata


There are two methods of installation: installation via the UPM (Universal add-on Manager), or manual installation.

Installation via the UPM

  1. Go to the Find New Add-ons section:
    Cog Icon  > Add-ons
  2. Search for the add-on.
  3. Click on Install.
  4. Ensure the add-on is installed successfully.

Manual Installation

  1. Download the add-on from the ServiceRocket Marketplace.
  2. Go to the Manage Add-ons section:
    Cog Icon  > Add-ons
  3. Click on Upload Add-on.
  4. Choose the add-on file (.obr or .jar) from the directory where you downloaded the add-on to.
  5. Click Upload.
  6. Ensure the add-on is installed successfully.


This add-on requires a license purchased from ServiceRocket before it can be used. Some add-on licences are free and others may require a purchase.

Please refer to our Purchasing FAQ on how to obtain a license, specifically the Download section on how to download the license key.

To install the add-on license:

  1. Go to the appropriate add-on section in your JIRA Admin section:
    Cog Icon  > JIRA Admin > ServiceRocket plugins > ServiceRocket JIRA Utilities Plugin License Details.
  2. Upload the generated license file by clicking Choose File.
  3. Click Install.
  4. Your license will now be displayed under Current License.
Page Contents

  • No labels