Skip to end of metadata
Go to start of metadata


Specialist at launching training departments for fast growing software companies. Established the Zendesk, Atlassian, and GoodData public education programs, and personally developed the official training curricula for the Zendesk, JIRA, Confluence, GreenHopper, and GoodData software products.

Author of the O'Reilly book Practical Zendesk Administration: Best practices for setting up your customer service platform.

Passionate educator, with experience delivering training courses to more than a thousand organizations in 15 countries, including NASA, the Pentagon, the United Nations in Geneva, Harvard University, Stanford Graduate School of Business, Groupon, the US Department of Commerce, Sun Microsystems, and Wells Fargo Bank.

Software Engineering degree from the University of Newcastle, CompTIA Certified Technical Trainer, Sun Certified Java Programmer, Microsoft Certified Application Specialist, and Adobe Certified Expert.

Based in San Francisco and working across Silicon Valley as the CustomWare Training Principal.

  • None