Security Statement


The Drift & Jira Connector displays Drift data in Jira and vice-versa.


  • The Drift & Jira Cloud Connector is the mediatory service between the two platforms using an intermediary server owned by ServiceRocket at, hosted on AWS EC2. 
  • Every piece of data is fetched on the go when needed. 
  • Only Drift conversations that are created via the Connector or linked with a Jira Issue can be accessed by the Connector. 
  • Linked conversations and messages are pulled from Drift to be displayed in the Jira Issue page. No data is written to disk or database. 
  • The data is not encrypted, but uses HTTPS and JWT as user validation.


  • We take great pains to securely authenticate your connection to Drift. 
  • We never store any Drift data on our servers except for Conversation and Organisation IDs. 
  • We do not store your Drift credentials or your Jira credentials anywhere.


ServiceRocket understands the importance of privacy. Please read our Privacy Policy for more information.