User Guide

Create a Jira Issue from a Drift Conversation

As a Drift agent, you can easily create a Jira issue from a Drift conversation, the created Jira issue would be linked to the conversation.

Use the following command syntax to create a Jira Issue with the conversation panel.

/createjiraissue <project key>::<issue id>::<summary>::<description (optional)>

Note that project key, issue id, and summary are mandatory. On this BETA version, the Connector does not support any additional required fields set on Jira side.

You can also use the abbreviation form of the above command:

/cji <project key>::<issue id>::<summary>::<description (optional)>

Link a Jira Issue to a Drift Conversation

As a Drift agent, you can easily link a Jira issue to a Drift conversation, the linked Jira issue would be linked to the conversation.

Use the following command syntax to create a Jira Issue with the conversation panel.

/linkjiraissue <issue id>

Note that issue id is mandatory. 

You can also use the abbreviation form of the above command:

/lji <issue id>