Creating a Jira Issue from a Drift Conversation

As a Drift agent, you can easily create a Jira issue from a Drift conversation, the created Jira issue would be linked to the conversation.

Use the following command syntax to create a Jira Issue with the conversation panel.

/createjiraissue <project key>::<issuetype>::<summary>::<description (optional)>

Note that project key, issuetype, and summary are mandatory. On this BETA version, the Connector does not support any additional required fields set on Jira side.

You can also use the abbreviation form of the above command:

/cji <project key>::<issuetype>::<summary>::<description (optional)>