Enabling millions of heroes! Our commitment to your success compels us to constantly improve, innovate and deliver apps that meet your needs today and in the future. This page is designed to make it easier for you to stay up-to-date on the latest product releases and technology advancements from your dedicated ServiceRocket team.

1

Publisher for Confluence Cloud & Salesforce was recently launched. This new connector allows you to publish Confluence pages as Salesforce articles. 

2

Composition Tabs for Confluence Cloud now has the new Pages to Tabs macro which can render pages within tabs. You can either:

  • render any selected pages as tabs
  • render all children pages of a selected parent page as tabs

The macro displays pages dynamically, which means if the original pages are edited, the changes will be reflected in the tabs.

Refer to this page for a use case.

3

Connector for Salesforce & Confluence Cloud now has a Salesforce Report macro, similar to its Server version.

Currently only tabular report is supported.

4

Scaffolding for Confluence Cloud now males it easier for you to search for data and text located within Scaffolding macros. 

These text and data can now be indexed by Confluence and will appear in Confluence searches, just like other standard Confluence content.

This includes:

  • Text and data entered into the various Scaffolding field types such as Short Text, Paragraph, Number and Table.
  • Text and data within Live Templates.
  • Other text within a Scaffolding Field Group.
5

We continue to improve Connector for Workplace and Jira (Beta) based on your feedback and suggestions. Among the latest improvements are:

  • Admin can now enable and disable notification on a project level. This is by far the best feature we've release yet.
  • Added toggle to allow admin to enable notifications for all projects in the configuration page.
  • Admin can now easily enable notifications for all fields with the newly added toggle button.
  • [Feature] - Admin can now select which system fields that will trigger notification to be sent.
6

 Many of our Cloud apps are now compatible with Atlassian's upcoming new installation and upgrade flow for apps. These include:

  • Composition for Confluence Cloud
  • Linking for Confluence Cloud
  • Redirection for Confluence Cloud
  • Scaffolding for Confluence Cloud
  • Security and Encryption for Confluence Cloud
  • Visibility for Confluence Cloud
7

Contact Views for Salesforce & JSM is now available on the Atlassian Marketplace. This new connector makes Salesforce contact data available in Jira Service Management.

8

Jira Cloud for Salesforce (Salesforce Package on AppExchange) v4.0 has been released! Introducing the all-new “Jira Issue” component.

This new component incorporates Salesforce’s latest Lightning Web Component (LWC), and it is packed with new features:

  • Associate multiple Jira Issues in one go.
  • New combined experience prioritizes Association over Creation, which reduces the chances of creating duplicate Jira issues.
  • Prioritizing required Jira fields during Creation.
  • Ability to view Jira issues as a sortable Table or Cards.
  • Improved error handling for remote site (Jira) errors.
  • Improved performance in loading the component due to faster LWC technology.

Note that this component is still in Beta.

1

Jira Server for Salesforce (Salesforce Package on AppExchange) V3.0 has been released! Introducing the all-new “Jira Issue” component.

It incorporates Salesforce’s latest Lightning Web Component (LWC), and it is packed with new features:

  • Associate multiple Jira Issues in one go.
  • New combined experience prioritizes Association over Creation, which reduces the chances of creating duplicate Jira issues.
  • Prioritizing required Jira fields during Creation.
  • Ability to view Jira issues as a sortable Table or Cards.
  • Improved error handling for remote site (Jira) errors.
  • Improved performance in loading the component due to faster LWC technology.

Note that this component is still in Beta.

2Connector for Salesforce & Jira Server has been updated for compatibility with Jira 8.19.0. The latest version also adds extra logs for issue events and post functions.
3Remember to check out our centralized Migration Hub for all ServiceRocket Jira and Confluence apps. Check out simple guidelines that will help you with your journey to cloud that come in the form of migration path and server to cloud feature differences. Most importantly, visit the Migration Hub as an one point entry to review all our migration offerings.