1. Go to > General configuration
    
2. In the sidebar, under "Pathways", click License.
3. Click Uninstall. The ServiceRocket License should now be uninstalled.

4. Now, in the sidebar, under Atlassian Marketplace, click Manage Add-ons.
   (This only applies if Confluence can connect to the Atlassian Marketplace. If your Confluence instance is not able to connect to the Atlassian Marketplace, see the FAQ section below on how to proceed.)
    

5. Go to Pathways and click either Free Trial or Buy Now.

1. Go to  > Manage apps.
    
2. Go to Pathways and click on the Pencil Icon  next to License key.
3. Remove the license and click Update.
4. In the sidebar, under " Pathways Configuration", click License.
5. Upload your ServiceRocket License .key file by clicking Choose File.
6. Click Install.

This may happen if you have a large instance and may also happen if you are upgrading from a previous version. We advise you to wait it out especially if your instance contains large amounts of data.

This app supports Dual Licensing. This means you may choose to use this app by purchasing either a ServiceRocket license or an Atlassian Marketplace license.

If you have an existing valid ServiceRocket license and want to switch to an Atlassian Marketplace license, you need to uninstall the ServiceRocket license first.

Likewise, if you have an Atlassian Marketplace license and want to switch to a ServiceRocket license, you will need to uninstall the Atlassian Marketplace license as well.

Check our KB article for more help on this topic.

If you have questions about our add-on licenses, consult our Purchasing FAQ page .

MyAtlassian is a site to manage your Atlassian-related licensing and orders. If you have a valid license for the designated add-on, the license key would be stored on MyAtlassian.

Copy the license key and manually paste the key in the Universal Plugin Manager:

1. Go to > Manage apps.
2. Then, expand the add-on details and paste the license key in the text box.