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Note that the Salesforce & JIRA Service Desk Connector is only supported on the following platform.

Web Browsers

The Connector supports all the browsers supported by JIRA Cloud.


All JIRA Cloud editions are supported; JIRA Core, JIRA Service Desk, and JIRA Software.

However, the features are only visible on JIRA projects of "service desk" type.

Salesforce Edition

Salesforce Enterprise, Unlimited, Performance and Developer edition only. This covers both production and sandbox instances.

Salesforce Professional support is currently unconfirmed.

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