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This page will guide you through the process of installing Classic Connector for Salesforce & Jira.


There are two methods of installation:

  1. Installation using an Atlassian License (a license bought through the Atlassian Marketplace).
  2. Installation using a ServiceRocket License (a license bought directly from ServiceRocket).

    1. Log into your Jira instance as an admin.

    2. Go to the Cog Icon > Atlassian Marketplace.
      The Manage add-ons screen loads.

    3. Click Find new add-ons from the left-hand side of the page.

    4. Locate "Classic Connector for Salesforce & Jira" via search.
      The appropriate app version appears in the search results.

    5. Click Try free to begin a new trial or Buy now to purchase a license for Classic Connector for Salesforce & Jira.
      You're prompted to log into MyAtlassian. Salesforce & Jira Server Connector begins to download.

    6. Enter your information and click Generate license when redirected to MyAtlassian.

    7. Click Apply license.
      If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    Step 1: Install the Connector

    Step 2: Install the ServiceRocket License

    Switching between Atlassian licenses and ServiceRocket licenses

    Switching from a ServiceRocket license to an Atlassian license

    Switching from an Atlassian license to a ServiceRocket license

    Frequently asked questions

    Why is the Connector installation taking a long time?

    What does Dual Licensing mean?

    I have questions about purchasing licenses.

    What if the Jira instance can not access the Atlassian marketplace?

    Before proceeding with the Connector configuration

    There are several things you should consider when configuring the Connector. We offer 3 different types of functionality for linking Jira with Salesforce and you should consider which one best suits your needs before proceeding.

    The 3 different options are:

    For more information, read Before You Begin - A Quick Introduction of Features.

    What's next?

    The next step would be:

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