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Get in touch

Get in touch via our Support Portal.

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Version

Whenever you report a support issue to ServiceRocket, the first thing to provide is the version number of the following items:

  • JIRA
  • JIRA Add-on
  • ServiceRocket Core Connector Plugin (for JIRA connectors)
  • ServiceRocket JIRA Connector Plugin (for JIRA connectors)
  • ServiceRocket Salesforce.com Connector Plugin (for the Connector for Salesforce.com and JIRA)

This information can be found here:

  1. Cog Icon  > Add-ons
  2. In the sidebar, under Atlassian Marketplace, click Manage Add-ons
  3. Then click on the desired add-on listing to show the details of that add-on, including the version number

APEX Codes

Some add-ons feature the ability to use APEX classes and triggers.

However we DO NOT support custom APEX codes, other than the ones we provide in the documentation.

Error Message(s)

  • If you have encountered an error, please copy the error message and paste it in the message to us.
  • A screenshot of the error page would also be helpful.
  • If you know how to reproduce your issue, kindly also provide the steps so we can replicate it.

Logfiles

Providing us with a logfile will also be very useful.

The server log file atlassian-jira.log can be found in the following location:

<JIRA Home>/log

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