Migration window has closed. If you still need to migrate, contact our Support Engineers.
You are the intended audience of this documentation if you fit both of these criterions:
You have an active license for the Connector for Salesforce.com and JIRA. To confirm this, check the license status page in JIRA Cloud by navigating to Add-ons > Cloud Connectors > Licensing. You should see a 'Valid' status for Salesforce.com, as below:
Otherwise, we would advise not to proceed. Contact us at email@example.com if you have inquiries.
This page will be updated over the next few weeks to include the latest information. For your convenience, major updates will be stated in this section.
A few years ago, ServiceRocket introduced the Connector for Salesforce.com and JIRA for JIRA Cloud (formerly known as JIRA OnDemand) built on the Atlassian Plugins 2 framework (hereby known as "P2 Connector"). Ever since then, the P2 Connector has been a pre-installed add-on in all JIRA Cloud instances. However, the time has come to phase it out from JIRA Cloud due to important reasons:
In November 2015, ServiceRocket introduced the all-new Salesforce & JIRA Cloud Connector (hereby known as the "New Connector" within this document), which so far has almost 200 active installations. This connector was built from the ground up, using the modern Atlassian Connect framework to deliver a true SaaS-type solution. The Atlassian Connect framework also allows us to deliver fixes and improvements more frequently (see release notes). More importantly, it helps add-on vendors to overcome the limitations mentioned above.
Having said that, existing users will need to go through a mandatory migration to the New Connector, as described in the rest of this documentation.
The timeline here is an estimation, and subject to change. Any changes made will be noted in the "Changelog" section.
Week of 5th September 2016:
Week of 10th October 2016:
31st October 2016:
Though it has a new and improved look and feel, the connector provides similar functionality to the Server connector and serves a similar purpose. Based on what we've learned throughout the years of developing the P2 Connector, the New Connector was designed to make the configuration and maintenance much easier for administrators, and to provide ease of use for end users.
The New Connector also comes with a Managed Package, certified by Salesforce AppExchange. It provides an easy way to connect your Salesforce to JIRA Cloud, as well as pre-built, rich Visualforce pages to create JIRA issues, associate, view comments, etc.
Auto sync feature (from Salesforce to JIRA) is available (see Configuring Automatic Jira Issue Creation from Salesforce and Configuring Automatic Pull from Salesforce.
Yes, you may create a trial instance of JIRA Cloud and subscribe to a trial of the Salesforce & JIRA Cloud Connector.
Since the New Connector was built from the ground up and tailored for use in JIRA Cloud, it features the latest and greatest interface and functions. We believe the New Connector provides a much improved experience, but still provides the sophisticated functionality found in the P2 Connector.
In general, these are the main differences:
|P2 Connector||New Connector|
|Remote System Reference||Associations (with push/pull enabled)|
|Remote Object Link / Multi Remote Object Links||Associations (with push/pull disabled)|
|Remote Issue Link||Associations (with push/pull disabled)|
|Mapping Scheme||Binding and Mapping|
The complete functional differences are laid out in the following document:
Apart from that, since Atlassian Connect framework requires vendors like ServiceRocket to host the add-on on a separate server, we thought you might want to check this out:
Despite availability in JIRA Cloud, the P2 Connector uses a licensing model designed for JIRA Server. The New Connector, however, is based on a subscription model. A monthly subscription is the default option, though an option for an annual subscription is available upon request. Contact firstname.lastname@example.org to request this option.
Depending on the license tier you have in JIRA Cloud, there might be price differences moving forward. For your convenience, here is the full pricing table:
Note that the licensing of the New Connector is solely managed by Atlassian hence purchasing is only available through the Atlassian Marketplace. All inquiries regarding subscription e.g. evaluations, upgrades, downgrades or renewals can be forwarded to the Atlassian Sales team at email@example.com.
To learn more about the pricing model, check out the Atlassian FAQs. You may also have the following questions:
How does cloud add-on pricing work?
Cloud products and add-ons are hosted by Atlassian. You are eligible for support and automatic version updates as long as your subscription is active.
Your subscription automatically renews every month. Annual pricing is also available. Your pricing tier for host products and add-ons is automatically upgraded (as necessary) when you add users to your instance.
If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
How do I determine my cloud pricing tier?
The cloud add-on tier is set automatically based on the maximum tier of the licensed JIRA applications on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, your add-on tier is 50 users.
This migration does not incur an extra cost, as the remaining terms of your active P2 Connector license will be converted into a free subscription of the New Connector.
You will find inside https://my.atlassian.com that you already have an Evaluation license of the New Connector (per timeline provided on this page).
The license migration will also:
For example, if your active P2 Connector license expiry date is 5th of November 2016, the free subscription would end on the 30th of November 2016.
Most likely your P2 Connector license has already expired by the time of the migration. If you have recently renewed the P2 Connector with ServiceRocket, your license will be migrated soon.
Please contact ServiceRocket if you believe you should have a valid license migrated.
If you plan to continue using the New Connector, you will need to re-subscribe through the in-app billing page in JIRA Cloud. This will take you through the normal add-on purchasing process; by going into another Free evaluation license, followed by subscription. Note that Evaluation license contains full features of the New Connector.
To assist with data migration we have prepared a self-service migration tools that consist of two parts (per timeline provided on this page):
The tools will be able to automate the migration of connection, mapping and association; however there will be some manual re-configurations required. We have prepared a complete guidelines to walk you through the steps. Check the "Call to Action" section.
If you don't migrate before the migration window closes, Atlassian will produce a one-time export of the P2 Connector, stored for a temporary period in the JIRA Cloud instance. Bear in mind that the P2 Connector will be removed after migration window closing date, hence features provided by the P2 Connector will not be functioning anymore.
The data migration process involves several steps:
Contact us at firstname.lastname@example.org.