Installation

There are two methods of installation: installation via the UPM (Universal add-on Manager), or manual installation.

Installation via the UPM

1. Go to the Find New Add-ons section:
   Cog Icon  > Add-ons
2. Search for the add-on.
3. Click on Install.
4. Ensure the add-on is installed successfully.

Manual Installation

1. Download the add-on from the ServiceRocket Marketplace.
2. Go to the Manage Add-ons section:
   Cog Icon  > Add-ons > Manage Add-ons
3. Click on Upload Add-on.
4. Choose the add-on file ( .obr  or  .jar ) from the directory where you downloaded the add-on to.
5. Click Upload.
6. Ensure the add-on is installed successfully.

Licensing

This add-on requires a license purchased from ServiceRocket before it can be used. Some add-on licences are free and others may require a purchase.

Please refer to our Purchasing FAQ on how to obtain a license, specifically the Download section on how to download the license key.

To install the add-on license:

1. Go to the appropriate add-on section in your JIRA Admin section:
   Cog Icon  > JIRA Admin > ServiceRocket plugins > CustomWare JIRA Parent Issue Plugin License Details.
2. Upload the generated license file by clicking Choose File.
3. Click Install.
4. Your license will now be displayed under Current License.