Configuration page mapping is not showing any value on drop-down field

Summary

Publisher for Salesforce and Confluence configuration mappings page are not showing any values in the drop-down list for Article record type nor in the Article Type Field. 

Environment

  • Confluence Cloud

Cause

User used during authentication process is not a Knowledge User in Salesforce.

Resolution

User used in authentication process needs have the Knowledge User setting enabled on their profile.

In Salesforce, follow these steps:

  1. Go to Setup
  2. In Quick Find, search User
  3. Click Edit for the authentication user
  4. On the right side, look for Knowledge User and Enable the setting
  5. Click Save

In Jira,

  1. Refresh the Configuration page under Salesforce Publisher