Security FAQ

Purpose

Here is some useful security-related information about Publisher for Confluence Cloud to Salesforce.

Answer

  • How does the app connect to both sites?
    • The app connects on both sides with the provided APIs (from Atlassian and from Salesforce), and it uses the required authentication methods.
  • How is data secured in transit?
    • Data travels through SSL using HTTPS.
  • Where does the data go (does it pass through any ServiceRocket servers, for example)?
    • We host our application on AWS, These credentials are sent to our app on AWS which is secured using standard security protocols and then the app calls Salesforce on your behalf.
  • What permissions does the app have?
    • It can perform requests on your behalf at any time.
    • It provides access to your data via the web
    • It can access and manage your data.