Installation and Licensing

This page will guide you through the process of installing Reporting.


There are two methods of installation:

  1. Installation using an Atlassian License (a license bought through the Atlassian Marketplace).

To install a Premium edition license, follow the same steps as shown under the ServiceRocket Licensing tab.

    1. Log into your Confluence instance as an admin.
    2. Go to  > Manage apps.
      The Manage add-ons screen loads.
    3. Click Find new apps.
    4. Locate Reporting via search.
      The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Reporting.
      You're prompted to log into MyAtlassian. Reporting begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license.
      If you're using an older version of UPM, you can copy and paste the license into your Confluence instance.

    STEP ONE: Install the app

    STEP TWO: Install the ServiceRocket License

    Switching Between Atlassian Licenses and ServiceRocket Licenses

    Switching from a ServiceRocket License to an Atlassian License

    Switching from an Atlassian License to a ServiceRocket License

    Frequently Asked Questions

    Why is my app installation taking a long time?

    What does Dual Licensing mean?

    Why don't I see a menu option to install a ServiceRocket license?

    I have questions about purchasing licenses.

    What if the Confluence Instance can not access the Atlassian Marketplace?