Installation and Licensing

This page will guide you through the process of installing Connector for Salesforce & Confluence Server & Data Center.


There are two methods of installation:

  1. Installation using an Atlassian License (a license bought through the Atlassian Marketplace).

  1. Log into your Confluence instance as an admin.
  2. Go to  > Manage apps.
    The Manage add-ons screen loads.
  3. Click Find new apps.
  4. Locate Connector for Salesforce & Confluence Server & Data Center via search.
    The appropriate add-on version appears in the search results.
  5. Click Try free to begin a new trial or Buy now to purchase a license for Connector for Salesforce & Confluence Server & Data Center.
    You're prompted to log into MyAtlassian. Connector for Salesforce & Confluence Server & Data Center begins to download.
  6. Enter your information and click Generate license when redirected to MyAtlassian.
  7. Click Apply license.
    If you're using an older version of UPM, you can copy and paste the license into your Confluence instance.

STEP 1: Install the app

STEP 2: Install the ServiceRocket License

Switching Between Atlassian Licenses and ServiceRocket Licenses

Switching from a ServiceRocket License to an Atlassian License

Switching from an Atlassian License to a ServiceRocket License

Frequently Asked Questions

Why is my app installation taking a long time?

What does Dual Licensing mean?

Why don't I see a menu option to install a ServiceRocket license?

I have questions about purchasing licenses.

What if the Confluence Instance can not access the Atlassian Marketplace?