Pulling attachments from Salesforce to Jira

When a Salesforce Object, for instance a Case, contains an attachment, a hyperlink will be provided which is the actual link of the attachment to Salesforce.

Salesforce attachments in an associated Jira Issue

Salesforce attachments can be seen on a new tab provided on a Jira Issue that has been associated with a Salesforce Object.

In the example below, a Salesforce Case contains a couple of attachments.

Once this Case is associated with an Issue, the attachments will be available under Attachments.

(warning) If you are using Lightning Experience, you must enable the following settings:

  • Synchronize attachments from Remote Systems
  • Synchronize files from Remote System