Synchronizing Jira Issues automatically

This page documents the synchronizing Jira issue automatically feature.

Events that trigger synchronization 

The Connector will trigger updates to a Salesforce Object automatically because the Listener in the connector is enabled by default based on the mapping fields configured by the administrator.

The events are captured by the Listener and triggers the Push Change to Remote System function.

In other words, it will fire an update after a Jira issue has been edited or after a workflow transition.

Synchronization errors

  1. The end user will not notice if an error has occurred, unless they manually "pushed changes". At this point, a general error message will appear.
  2. The error will normally be captured in Connector Diagnostics and a notification email will be sent to the "Jira-administrators" group of users