This page will help you configure the mappings to allow Connector for Salesforce & Jira to assign a different user to a created issue.
- Go to > Apps, and then in the sidebar, under Salesforce, choose Bindings.
- Choose your desired Bindings, then click Mapping.
- On the Mapping Configuration screen, choose the Issue Type you would like to configure.
- For this example, let's choose Task.
- Then, click on Mappings.
- The Task to Case field mappings dialog box appears.
- In the Jira Field, choose Reporter, and in the Salesforce Field, choose Owner ID.
- Then click + Add.
- Once you've clicked the + Add button, click on Map Values.
In Reporter field, add the username of the account you want to add.
- For the Salesforce Fields Value, you are required to obtain an 18-character Owner ID.
To get this, write down your 15-character User ID from your Salesforce profile URL:
- Use this tool to make the conversion of the User ID.
Copy the converted ID, paste it under the Owner ID column, click + Add, then click Save.Make sure you paste or key in the Salesforce ID exactly as generated, with the correct case (this ID is case-sensitive). and with no spaces before or after the value. For example,
00590002fBnyAAEis not the same as
- In Salesforce, create a new case assigned to the designated owner, where the Owner in Salesforce is using the admin username that has already been mapped in Jira.
- Create a Jira Issue from Salesforce.
- Back in Jira, you should now be able to see the admin user instead of "Salesforce & Jira Cloud Connector" as the Reporter.
- Now, let's change the owner of the case to ensure the add-on can synchronize with the Reporter field.
Go to Salesforce and change the Case Owner.
- Go back to Jira and Pull the updated changes made in Salesforce.
You should now be able to see the new changes.
The user must be manually mapped as well.