Understanding Salesforce API Call Usage

The Salesforce & Jira Cloud Connector uses Salesforce APIs to communicate and synchronize with Salesforce.

However, Salesforce places a daily limit on API calls and it is entirely possible to run into a REQUEST_LIMIT_EXCEEDED error message, especially if you have other applications which also make multiple API calls. This daily limit depends on what Salesforce edition your organization is using.

Checking Salesforce API Call Usage from within Salesforce

As an Admin, you are able to see API Call Usage from within Salesforce. Do take note that this process will allow you to see general API Call Usage for all applications in Salesforce, and not just the Salesforce & Jira Cloud Connector. 

  1. In Salesforce, go to  > Setup.

  2. In the sidebar, under Settings, click Company Settings > Company Information.



  3. Under Organization Detail, you will be able to see the number of API Requests for the past 24 hours:

Estimating Salesforce API Call Usage

Consult the following table to make an estimate of Salesforce API Calls the Connector requests based on each major operation:

OperationEstimated API call usage
UserViewing a Jira issue

1 API call per page load, if there is any association.

Associating a Salesforce record

1 API call per search. Delayed search keystrokes will invoke 1 API call each.

1 to 2 API calls to complete an association, depending on the association configuration.

Creating a Salesforce record

1 to 4 API calls to complete a record creation, depending on the association configuration.

If attachment sync is enabled, an additional 5 API calls per attachment.

Updating a Jira issue

1 to 2 calls for each non view-only association.

AdminSetting up connection

1 API call per setup.

5 additional API calls if importing from Salesforce compact layout.

Configuring a connection2 API calls per page load.
Configuring a binding

1 API call per page load.

1 API call per mapping dialog load.

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