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When contacting us, remember to provide us with your Jira instance URL.

Error messages

  • If you have encountered an error, please copy the error message and paste it in the message to us.
  • A screenshot of the error page would also be helpful.
  • If you know how to reproduce your issue, kindly also provide the steps so we can replicate it.

APEX codes

Some apps feature the ability to use APEX classes and triggers.

However we DO NOT support custom APEX codes, other than the ones we provide in the documentation.