Salesforce attachments are not pushing to Jira

Summary

With the Synchronize Attachments setting enabled in the Connection configuration, the Salesforce attachments are not pushing to JIRA but JIRA attachments are able to push to Salesforce.

Environment

  • JIRA Cloud

  • 1.3.0-AC

Cause

It might be due to the one of the Salesforce Files Settings is enabled which makes the Salesforce attachments stored as a file which is not supported by the connector. 


Resolution

Please ensure that the "Files uploaded to the Attachments related list on records are uploaded as Salesforce Files, not as attachments" is untick in the Salesforce Files Settings. 

# Go to Salesforce → Under Build section on the left, locate Customize and expand it → Locate Salesforce Files, expand it → Settings General Settings → Untick the "Files uploaded to the Attachments related list on records are uploaded as Salesforce Files, not as attachments"