Security statement


Connector for Salesforce & Jira displays Salesforce data in Jira pages.


  • The Cloud version of Connector for Salesforce & Jira is the middleman that transfers data between Jira and Salesforce using an intermediary server owned by ServiceRocket at, hosted on AWS EC2 with Multi-AZ enabled. Every info is fetched on the go when needed. The new Server version does not use this intermediary server.
  • Only Salesforce objects configured by the Jira administrator can be accessed by the Connector for Salesforce & Jira.
  • The data you pull from Salesforce into Jira is the only data that is accessed (data is processed but not written to disk) and transferred.
  • The data is not encrypted, but uses HTTPS and JWT as user validation.


  • We take great pains to securely authenticate your connection to Salesforce.
  • We never store any Salesforce data on our servers except for Salesforce object IDs.
  • We do not store your Salesforce credentials or your Jira credentials anywhere.


ServiceRocket understands the importance of privacy. Please read our Privacy Policy for more information.