Supported Platforms

(info) Note that the Salesforce & Jira Cloud Connector is only supported on the following platforms.

Web Browsers

The Connector supports all web browsers supported by Jira Cloud.


All Jira Cloud editions are supported:

JIRA Edition

Jira Core

Jira Service Desk(tick)

Jira Software


Salesforce Editions

The following Salesforce editions are supported. This covers both production and sandbox instances:

Salesforce Professional(tick)Salesforce Professional Edition has certain limitations especially with regards to Apex Code support. Automated synchronization from Salesforce to Jira is not possible though synchronization from Jira to Salesforce is possible. For more information, see Automating your Integration.

Salesforce Enterprise


Salesforce Unlimited


Salesforce Performance


Salesforce Developer

Salesforce Essentials(error) Currently unsupported.


Both Salesforce Classic and Lightning Experience are supported.

The Connector requires installation of an AppExchange-certified managed package. This is a managed package so it will not be pushed automatically to Professional Edition instances but Salesforce API access for this Connector will be automatically enabled in the organization.

  • Jira Service Desk