Get in Touch
Get in touch via our Support Portal.
Help Us Help You
When contacting us with an issue, provide us with the following information:
- The add-on's version number
- Confluence version number
- Your page's Storage Format markup
- HAR File
To get your page's Storage Format content:
- Go to Tools > View Storage Format (You may need Administrator rights for this.)
- Copy the contents.
- Save it in a .txt file.
- Send us the storage format.
Here is how you can generate a HAR file:
- Replicate the issue and generate the HAR file.
- Send us the HAR file.
We will get back to you promptly and try to solve any issue that you are facing with our products.
You may also need to import similar content sent back by our support engineers. Install the Confluence Source Editor so you may be able to use the content we send back to you.