Secret macro spinning indefinitely

Summary

As the page is accessed, the Secrets macro will show a spinning icon indefinitely or sometimes it won't load.

Environment

  • Any add-on version

Diagnostics Steps

Check if there is any additional network configuration between your machine and the internet. (e.g. Proxy or Firewall)

Cause

The issue is often due to the domain of ServiceRocket's server not being whitelisted in your network configuration.

Resolution

Add our Security and Encryption server domain to the whitelist in your network configuration:

  • security-encryption.servicerocket.io

If you have any concern regarding the app's access, you can refer to the following security statement.