Security statement

This page contains security information about Security & Encryption for Confluence Cloud.


  • We never store any Confluence data on our servers.


  • We take great pains to secure the connection between your Confluence instance and our server at
  • Security & Encryption is an Atlassian Connect app, which means most features rely on Confluence retrieving and sending data to and from Security & Encryption's server. The data being exchanged depends on the page or content. For technical details about Atlassian Connect, refer to Atlassian's Connect FAQ.

  • We do not access or store your Confluence credentials anywhere.
  • For more technical details about the encryption process and where encryption keys are stored, refer to this knowledge base page.


  • The app is fully compliant with GDPR as this has also been enforced by Atlassian for all Confluence Cloud Apps.
  • ServiceRocket understands the importance of privacy. Please read our Privacy Policy for more information.

Frequently asked questions

  • Where are your development and support teams located?
    Our development and support teams are located in Palo Alto (United States), Kuala Lumpur (Malaysia), and Santiago (Chile).

  • Can I have more detailed information about data retention, internal procedures, risk management, etc.? Do you provide help in answering third-party vendor questionnaires?
    We can provide a copy of our SOC 2 Type II compliance report upon signing an NDA between ServiceRocket and your company.

  • Can you provide your data processing agreement/addendum?
    Yes, contact our Support team and we can provide the DPA upon signing an NDA between ServiceRocket and your company.