Installation and Licensing
This page will guide you through the process of installing Security and Encryption for Confluence.
Installation
There are two methods of installation:
- Installation using an Atlassian License (a license bought through the Atlassian Marketplace).
- Log into your Confluence instance as an admin.
- Go to
> Manage apps.
The Manage add-ons screen loads.
- Click Find new apps.
- Locate Security and Encryption for Confluence via search.
The appropriate add-on version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Security and Encryption for Confluence.
You're prompted to log into MyAtlassian. Security and Encryption for Confluence begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license.
If you're using an older version of UPM, you can copy and paste the license into your Confluence instance.
STEP 1: Install the app
- Go to
> Manage apps.
- Click Find New Add-ons.
Search for "Security and Encryption for Confluence".
- Click on Install.
- Ensure the add-on is installed successfully.
STEP 2: Install the ServiceRocket License
and you will be given a link to download the license key.
- Go to > General configuration.
In the sidebar, under "Security and Encryption for Confluence Configuration", click License.
- Upload the ServiceRocket License
.key file by clicking Choose File.
- Click Install.
- If your license is valid, it will be displayed under Current License.
Switching Between Atlassian Licenses and ServiceRocket Licenses
Switching from a ServiceRocket License to an Atlassian License
- Go to > General configuration
- In the sidebar, under "Security and Encryption for Confluence", click License.
- Click Uninstall. The ServiceRocket License should now be uninstalled.
Now, in the sidebar, under Atlassian Marketplace, click Manage Add-ons.
(This only applies if Confluence can connect to the Atlassian Marketplace. If your Confluence instance is not able to connect to the Atlassian Marketplace, see the FAQ section below on how to proceed.)
- Go to Security and Encryption for Confluence and click either Free Trial or Buy Now.
Switching from an Atlassian License to a ServiceRocket License
- Go to > Manage apps.
- Go to Security and Encryption for Confluence and click on the Pencil Icon
next to License key. - Remove the license and click Update.
- In the sidebar, under " Security and Encryption for Confluence Configuration", click License.
- Upload your ServiceRocket License
.key file by clicking Choose File. - Click Install.
Frequently Asked Questions
Why is my app installation taking a long time?
This may happen if you have a large instance and may also happen if you are upgrading from a previous version. We advise you to wait it out especially if your instance contains large amounts of data.
What does Dual Licensing mean?
This app supports Dual Licensing. This means you may choose to use this app by purchasing either a ServiceRocket license or an Atlassian Marketplace license.
If you have an existing valid ServiceRocket license and want to switch to an Atlassian Marketplace license, you need to uninstall the ServiceRocket license first.
Likewise, if you have an Atlassian Marketplace license and want to switch to a ServiceRocket license, you will need to uninstall the Atlassian Marketplace license as well.
Why don't I see a menu option to install a ServiceRocket license?
Check our KB article for more help on this topic.
I have questions about purchasing licenses.
If you have questions about our add-on licenses, consult our support team via any of the channels mentioned at our Getting Help page.
What if the Confluence Instance can not access the Atlassian Marketplace?
MyAtlassian is a site to manage your Atlassian-related licensing and orders. If you have a valid license for the designated add-on, the license key would be stored on MyAtlassian.
Copy the license key and manually paste the key in the Universal Plugin Manager:
- Go to > Manage apps.
- Then, expand the add-on details and paste the license key in the text box.
This documentation is for the Server version. If you're looking for the Cloud app documentation, visit