Dual Licensing License Purchase FAQ

We've captured commonly asked questions about our recent Composition move to the Atlassian Marketplace. Be sure to check them out if you need any help, and if you can't find what you are looking for, feel free to contact us.

Frequently Asked Questions

What does Dual Licensing mean?

The Dual Licensing feature has been implemented since the following versions of Composition were released:

  • Composition 3.3.0 (Confluence 5.3 - 5.8)
  • Composition 3.0.13.3 (Confluence 5.0 - 5.2.3)
  • Composition 3.0.3.3 (Confluence 4.1.7 - 4.3.7)

With these versions, you may choose to continue using your ServiceRocket license or you may also purchase an Atlassian Marketplace license instead.

If you have an existing valid ServiceRocket license and want to switch to an Atlassian Marketplace license, you need to uninstall the ServiceRocket license first.

Likewise, if you have an Atlassian Marketplace license and want to switch to a ServiceRocket license, you will need to uninstall the Atlassian Marketplace license as well.

How do I purchase a Composition license?

All Composition licenses can now be purchased either from the ServiceRocket Marketplace or the Atlassian Marketplace.

How do I renew my Composition license?

If you have a license purchased from ServiceRocket, click here.

If you have a license purchased from Atlassian, you can renew directly from your my.atlassian.com account.

Where do I get a trial license for Composition?

You can retrieve a trial/evaluation license for Composition from the Atlassian Marketplace.

I have downloaded a trial and/or production license from the Atlassian Marketplace, will my license work on all Confluence versions?

Yes, our Composition licenses will work with all versions of Confluence. 

What will happen to the Composition license that I paid for on the ServiceRocket Marketplace?

If you paid for a Composition license through our Marketplace and the license is still valid (has not yet expired), then the license can now be found in my.atlassian.com. The person who purchased the license through our website will see the Composition license when they log into their my.atlassian.com. As always, your past orders are also stored in our ServiceRocket.com account. 

When I log in to my.atlassian.com I cannot see my Composition license?

The Composition license is listed under the person who purchased the license through our Marketplace. See the next question for information on how to modify these contacts.

I need to move a license from one contact to another in my.atlassian.com?

The person who has access to the the license in my.atlassian.com can add other contacts to the license. You can also call or email Atlassian to have other contacts added or deleted from the license.

What if there is something wrong with the Composition license information listed in my.atlassian.com?

If the expiry date or/and user tier is incorrect, please contact us with your past Order number so we can edit the license details.

Once I'm logged in and see my Composition license, how do I retrieve the license key?

Once logged into my.atlassian.com, you will be able to view, copy and download any license keys you have available. Locate your Composition license under "Your Licenses" and copy all of the License Key text...that's your license!

I am an Atlassian Expert/Reseller who purchased on behalf of my customer, where does the Composition license live?

If you provided Shipping Information on the Order Item in our Marketplace and the email address you used is the same one as in your Atlassian Marketplace account then the license will have the Shipping details as the End User and the Contact email as the Expert/Reseller. If you don't see the license in your account please contact us with the Order number, the email address associated with your Expert account in my.atlassian.com account and the end user's information.