Installation guide

(info) This app is only available for JSM Cloud.


You must be:

  • An admin of the JSM instance.
  • Either a technical contact or billing contact of the JSM instance. To verify, login to MyAtlassian and ensure the JSM instance appears on the Licenses page.


  1. Log into your Jira Cloud.
  2. Go to  Apps Find new apps.
  3. Locate "Surveys for JSM".
  4. Click Free trial to download and install your add-on.
  5. Click  Close in the  Installed and ready to go dialog box.
  6. Return to the Manage Apps window and click on Get started under Surveys for JSM in the left-hand menu. Alternatively, you can also click on the Get started button in the Surveys for JSM section.
  7. You will be redirected to a new page where you can find out more about triggers and survey settings. You can also enable API access and obtain your API key here.

What's next

For more details about configuring the survey workflow, go to the Administrator Guide