You must be:
- An admin of the JSM instance.
- Either a technical contact or billing contact of the JSM instance. To verify, login to MyAtlassian and ensure the JSM instance appears in the Licenses page.
- Click on any Jira product icon in the top-left corner (e.g. Jira Software or Jira Service Management).
- Go to Apps > Find new apps.
- When the Find new apps screen loads, locate "Surveys for JSM".
- Click Install to download and install.
- Click Close in the Installed and ready to go dialog box.
- To start using the Beta release, you'll need to register for a Free license. Go to Apps > Survey for JSM > License.
- Click on Get free license. Enter the required details and follow the on-screen instructions.