Introduction

This page will guide you through the process of installing the following add-on: "Tracking"

Installing a ServiceRocket add-on involves three major steps:

1. Downloading the add-on
2. Installing the add-on within Confluence
3. Obtaining and installing an add-on license

Installation

There are two methods of installation: installation via the Atlassian Marketplace, or via manual installation.

Installation via Atlassian Marketplace

Installing via Atlassian Marketplace is the preferred method of installation, as it is the fastest method which combines downloading and installation in one single step plus you always get the latest version.

1. Go to the  Cog Icon > General configuration
2. In the sidebar, under Atlassian Marketplace, click on Find New Add-ons
3. Search for "Tracking".
4. Click on Install.
5. Ensure the add-on is installed successfully.

Manual Installation

There may be times when you'll need to do a manual installation of an add-on, such as reverting to an older version or installing a hot-fix version.

Before you start, download the desired version of the add-on from Atlassian Marketplace: Link

Then continue on to the following steps for your version of Confluence:

1. Go to the  Cog Icon > General configuration
2. In the sidebar, under Atlassian Marketplace, click Manage Add-ons
3. Click Upload Add-on.
4. Choose the add-on file ( .obr  or .jar ) from the folder where you downloaded the add-on to.
5. Click Upload.
6. Ensure the add-on is installed successfully.

Licensing

This add-on requires a license obtained from ServiceRocket before it can be used. Some add-on licences are free and others may require a purchase.

Please refer to our Purchasing FAQ on how to obtain a license, specifically the Download section on how to download the license key.

To install the add-on license:

1. Go to Cog Icon > General configuration
   

2. In the sidebar, under ServiceRocket Plugins, click "Tracking".

3. If the menu option is unavailable, refer to the following KB Article: There is no way to install the Tracking license?
4. Upload the generated license file by clicking Choose File.
5. Click Install.
6. If your license is valid, it will be displayed under Current License.

Questions?

If you have questions about our add-on licenses, consult our Purchasing FAQ page.

If you do not see a menu option to install the license, consult the following KB Article: There is no way to install the Tracking license?