Installation and Licensing


You must be:

  • An admin of the Confluence Server instance.

Step 1: Download Tracking Access for Confluence

  1. Go to the Cog Icon  > Manage apps.
  2. Click Find new apps.
  3. Search for "Tracking Access for Confluence".

  4. Click on Install.

  5. Ensure the app is installed successfully.

Step 2: Obtain a free license for Tracking Access for Confluence

    1. Click Try it free and select the Hosting Option.

    2. Once redirected to ServiceRocket Marketplace, enter your SEN Number.

    3. Then click Start to generate the license.

  1. Go to the Cog Icon > General configuration.

  2. In the sidebar, under "Tracking Access for Confluence Configuration", click License.

  3. Upload the ServiceRocket License .key file by clicking Choose File.

  4. Click Install.

  5. If your license is valid, it will be displayed under Current License

(info) Note: ServiceRocket Licenses differ from Atlassian SEN licenses as they are managed differently. A Redirection license is shown below as example.

Frequently asked questions

Why do I keep getting the "No bean named 'i18nResolver' available" error message when trying to use Tracking Access?

Refer to our Knowledge base article: Tracking macros display "No bean named 'i18nResolver' available" Error