Prerequisites

You must be:

• An admin of the Confluence Server instance.

Step 1: Download Tracking Access

1. Go to the Cog Icon  > Manage apps.
    
2. Click Find new apps.
    

3. Search for "Tracking Access".
   
   

4. Click on Install.
   
   
5. Ensure the app is installed successfully.

Step 2: Obtain a free license for Tracking Access

1. Obtain a free ServiceRocket license from the ServiceRocket Marketplace

   1. Click Try it free and select the Hosting Option.
      
      

   2. Once redirected to ServiceRocket Marketplace, enter your SEN Number.
      
      

   3. Then click Start to generate the license.

   
   

2. Go to the Cog Icon > General configuration.
   
   

3. In the sidebar, under "Tracking Access Configuration", click License.
   
   

4. Upload the ServiceRocket License .key file by clicking Choose File.
   
   
5. Click Install.
   
   
6. If your license is valid, it will be displayed under Current License.