You're the Confluence admin of Acme Corp and you've been assigned to create a Knowledge Base for the internal IT support team. The team will use predefined templates to create articles based on several categories in this knowledge base. Employees will then access the knowledge base for information.
For example, a new employee may use a setup guide in the How to section to get started with the organization's working environment, and will refer to the Systems section to find out what IT facilities or software are available in the organization.
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Building this use case
- Part 1 - Building a knowledge base
- Part 2 - Creating a how-to article template
- Part 3 - Creating an FAQ article template
- Part 4 - Creating an Issues and Solutions article template
- Part 5 - Creating a systems article template
- Part 6 - Using live templates to create KB articles
- Part 7 - Creating the homepage using Reporting
- Part 8 - Creating the category homepage using Reporting