Setting up a Knowledge Base Using Scaffolding

Why Scaffolding?

Building a knowledge base means creating page over page with similar contents and structures. Confluence's built-in space/global templates allow users to create pages based on predefined templates. However, minor edits to these templates will not be reflected across all existing pages.

Introducing Scaffolding's Live Template function, which are dynamic templates that only need editing once. The rest of your existing pages will reflect these changes automatically!

Scenario

You're the Confluence admin of Acme Corp and you've been assigned to create a Knowledge Base for the internal IT support team. The team will use predefined templates to create articles based on several categories in this knowledge base. Employees will then access the knowledge base for information.

For example, a new employee may use a setup guide in the How to section to get started with the organization's working environment, and will refer to the Systems section to find out what IT facilities or software are available in the organisation.

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How to

Learn how to build a how-to article template like this one using Scaffolding. This template features a drop-down menu for selecting the corresponding system, a text field for the objective statement, and a textarea for the step-by-step guide.

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FAQ

Learn how to build an FAQ template like this one using Scaffolding. Multiple FAQ pages can be created to answer different topics using labels. 

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Issues and Solutions

Learn how to build an issues and solutions article template like this one using Scaffolding. This template features a drop-down menu to select the corresponding system and textarea fields for entering issue details.

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Systems

 

Learn how to build a systems article template like this one using Scaffolding. This template features a drop-down menu for selecting the product type and a special Scaffolding macro that allows you to quickly select specific user groups.

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