Building a Knowledge Base

In Confluence, create a new Space for your new knowledge base. Then, create the sub-pages of each category with the following hierarchy:

  • Knowledge Base Home
    • FAQ
    • How to
    • Issues and Solutions
    • Systems

Using Scaffolding Forms, we will now build some templates for each category's article.

  1. Go to Space tools on the bottom left corner of the Confluence sidebar.
  2. Select Content Tools.
  3. In the User Created Templates section, click on Create New Template.

Check out the following tutorials for creating templates:

Creating an FAQ Article Template

Creating a How-to Article Template

Creating an Issues and Solutions Article Template

Creating a Systems Article Template

Learn how you can a create a new article with these templates:

Using Live Templates to Create KB Articles

Finally, create a homepage and category pages for the knowledge base:

Creating the Homepage Using Reporting

Creating the Category Homepage Using Reporting

The source code for all the tutorials listed here can be found at the end of each page. Use the Confluence Source Editor to paste the code into your Confluence instance.