Installation and licensing

There are two methods of installation: installation via the UPM (Universal add-on Manager), or manual installation.

Installation via the UPM

  1. Go to the Find New Add-ons section:
    Cog Icon  > Add-ons
  2. Search for the add-on.
  3. Click on Install.
  4. Ensure the add-on is installed successfully.

Manual Installation

  1. Download the add-on from the ServiceRocket Marketplace.
  2. Go to the Manage Add-ons section:
    Cog Icon  > Add-ons
  3. Click on Upload Add-on.
  4. Choose the add-on file (.obr or .jar) from the directory where you downloaded the add-on to.
  5. Click Upload.
  6. Ensure the add-on is installed successfully.


This add-on requires a license purchased from ServiceRocket before it can be used. Some add-on licences are free and others may require a purchase.

Please refer to our Purchasing FAQ on how to obtain a license, specifically the Download section on how to download the license key.

To install the add-on license:

  1. Go to the appropriate add-on section in your Jira Admin section:
    Cog Icon  > Jira Admin > ServiceRocket plugins > ServiceRocket Jira Utilities Plugin License Details.
  2. Upload the generated license file by clicking Choose File.
  3. Click Install.
  4. Your license will now be displayed under Current License.